Assured Real Estate - COVID-19 Letter

Dear Clients,

At Assured, we care deeply about community as it is the cornerstone of our existence — and the COVID-19 pandemic has impacted not only our own team but also the global community at large. While new information is constantly coming in, I wanted to take the time to share with you an update on the steps we are taking at Assured through these unprecedented times. RETAIL AND CUSTOMER SERVICE LOCATIONS: Out of an abundance of caution and based on local government recommendations, we will be closed to all visitors to our retail office locations. Rent and Association payments can be made on line through your tenant portal or mailed to authorized remittance addresses. For assistance it is asked that customers remit a Help Case through: www.assurednv.com/help-case. While staff is currently limited best efforts will be made to respond as quickly as possible. For property concerns with immediate danger to property, welfare or health please call our emergency line at 702-868-0900 option 1. FIELD OPERATIONS: As of now, our Field Operations teams will continue to work to develop, build, construct and maintain the assets in which we manage. Our field staff will be instituting additional safety protocols when working with clients at their home and following guidance from the CDC and local public health authorities. CUSTOMER SUPPORT: We are in the process of enabling our Customer Support teams to work remotely so that our Customers continue to receive the same high level of service they are accustom too. While we expect minor delays this week of transition, our Team will be working around the clock to maintain support levels.. For service and support, our clients can reach us at info@assurednv.com, or submit a help case through www.assurednv.com/help-case. CORPORATE OFFICES: In all of our offices, we are asking team members to work remotely if their job allows. For those whose work requires them to be on site, we have instituted policies and practices following guidance from the CDC and local public health authorities. As we do expect to encounter some delays in administrative processing through this transition, we appreciate your patience while we work through these new systems. We appreciate your patience, understanding and support as our team navigates what is truly new ground for all of us. Please continue to stay safe and healthy. All my best, Joe Yakubik President Assured Companies