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Frequently Asked Questions

Answers to common questions from owners and tenants.

Assessments and Payments

Are assessments paid monthly or quarterly?

Assessments are paid monthly and are due on the first day of each month.

How is my share of the assessments determined?

Common area expenses are shared among the parcels by Proportionate Share: the land area of your parcel compared to the total land area of all parcels in the park. See Section 5 of the CC&Rs on the Documents page: Documents

When are late fees applied?

A late fee is applied if your payment is not received by the 15th of the month. The late fee is $10 or 10% of the monthly assessment, whichever is greater. Details are in the Delinquent Assessment and Fine Collection Policy on the Documents page: Documents

How can I pay my assessments?

Pay online by e-check or credit card through the owner portal, one time or with recurring payments: assuredcam.appfolio.com

Or mail a check payable to Ridgeview Industrial Park Association, c/o Assured Real Estate, PO Box 29159, Phoenix, AZ 85038. Write your property address on the check.

Will there be a special assessment?

No special assessment is anticipated at this time. Any special assessment would be noticed to owners in advance.

I am behind on assessments. Can I set up a payment plan?

Yes. Submit a Proposed Repayment Plan: Proposed Repayment Plan

Under a plan you pay current assessments on time plus an agreed monthly amount toward the past due balance. Terms are in the Delinquent Assessment and Fine Collection Policy on the Documents page: Documents

Can late fees or fines on my account be waived?

You can ask the Board to consider it. For late fees, interest, collection fees, or other charges use the Account Adjustment Request: Account Adjustment Request

For violation fines use the Fine Waiver Request, after the violation has been corrected: Fine Waiver Request

Collection actions continue while a request is pending, and approval is not guaranteed.

Owner Portal and Account

How do I access my account online?

Register for the owner portal, where you can pay assessments, view your balance, submit maintenance and architectural requests, view compliance notices, and see shared documents. Request access here: assuredcam.appfolio.com

An email address is required to create a portal account. Once activated, log in here: assuredcam.appfolio.com

How do I update my mailing address?

Submit the Update Mailing Address form: Update Mailing Address

Allow up to 48 business hours for records to be updated.

Rules and Living Here

What uses are allowed in the park?

The park is limited to industrial office and warehouse uses, plus commercial and retail operations that serve and fit a first class industrial park. The CC&Rs prohibit a number of uses, including residences, hotels, truck or bus terminals, public storage, junk or towing yards, dry cleaning, and retail or medical uses except when incidental to the business. See Section 3 of the CC&Rs on the Documents page: Documents

How does parking work?

Parking spaces in the park are shared and must stay open to all owners, tenants, employees, and visitors, unless the Board has agreed in writing to reserve spaces for a parcel. Vehicles may not be parked for more than 48 hours in a row. Loading and unloading is allowed only in designated loading areas and may not block drive aisles, parking spaces, entrances, or sidewalks.

Can I store materials or equipment outside my building?

No. Vehicles, materials, supplies, equipment, and products may not be stored outside the building or its enclosed yard without approval from the Association, except construction materials kept in neat order during approved construction.

Are signs permitted?

Only with prior written approval. Signs must meet the Association's signage criteria and applicable law, and no sign may be installed on the exterior of a building without approval. Free standing and pylon signs are allowed only if erected or approved by the Association. Submit a Design Review Application: Design Review Application

What are the trash rules?

Each parcel must have at least one commercial size waste container, kept in good condition with lids closed, and emptied often enough that it never overflows (at least weekly if it holds garbage). Garbage must be bagged airtight. Containers must be screened from view by masonry walls approved by the Association.

How do I report a violation?

Use the Report a Violation form and include the location or nearest cross streets and, if possible, a photo: Report a Violation

With a photo, a notice can be sent right away; otherwise it is confirmed at the next inspection. Your information is kept confidential. Compliance inspections are done about monthly.

I received a violation notice. How do I respond?

Submit a Violation Response with the violation date and whether it has been corrected, is not at your property, or needs more time, or whether you plan to attend a hearing: Violation Response

Rentals and Tenants

How do I register my tenant?

If you lease your building or space, submit the Tenant Registration form with a copy of the lease: Tenant Registration

How do I register as a property manager for an owner?

Property managers and anyone else representing an owner should submit the Property Manager Registration with a copy of the management agreement: Property Manager Registration

How many properties are owner occupied?

The Association does not track owner occupancy.

Architecture and Maintenance

How do I report a maintenance issue in the common areas?

Submit a Community Maintenance Request with the location and photos so the right vendor can be sent: Community Maintenance Request

Please submit one request per issue. The form works on your phone so you can attach photos on the spot.

Who maintains what?

The Association maintains the common areas, including the interior driveways, parking areas, sidewalks, landscaping, common utilities, and lighting. Each owner maintains its own parcel, including its building, improvements, and landscaping, in clean, first class condition.

Do I need approval to build or make exterior changes?

Yes. No improvement may be built, placed, altered, or remodeled on a parcel without prior approval of the Architectural Review Committee, and any work affecting the common area needs prior written approval. This includes signs, exterior lighting, walls, fences, and landscaping changes. Submit a Design Review Application with a full set of plans: Design Review Application

See Section 4 of the CC&Rs for construction rules, including the construction damage deposit.

Board and Association

Is the Association in litigation?

Yes. The Association has pending litigation, Ridgeview v. B&D, in which a property owner is contesting its responsibility under the governing documents. Questions about the matter can be directed to management.

When are Board meetings and how do I attend?

The meeting schedule is on the Board Meetings page: Board Meetings

The agenda, with the meeting location, is sent to owners and posted at least 15 days before each meeting.

How do I get copies of governing documents or resale documents?

Governing documents and policies are on the Documents page: Documents

For resale packages and lender questionnaires, order through getdocsnow.com

For other records, submit a Document Request: Document Request

How do I make a request to the Board or ask for a hearing?

Submit a Request to the Board with as much detail as possible and any supporting documents: Request to the Board

Don't see your question? Ask management. New questions are added to this page as they come in.